I currently work as a Second Line Engineer at Adept4 in Warrington.
Working in a team of five, we support over eight hundred clients with their IT issues. Keeping to strict SLA’s, we ensure that our ITaaS model is followed, providing a trusting relationship between businesses. We follow ITIL too, providing an ever developing support service for the changing world of computing in business.
I support plenty of server side issues like Domain Controllers and Terminal Servers. We provide support to our corporate customers while escalated issues from first line also come to us.
Here’s a module breakdown from my First Class BSc Hons from the University of Hertfordshire in Computer Science (Artificial Intelligence). Scroll a little further and find details on my A Level results and educational background. For more specifics, contact me and I can provide more information.
First Class Honors in Computer Science (Artificial Intelligence)
BTEC National Award
University – Second Year
University – Third Year
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SABS Travel Technologies - Application Support Specialist | Jan 2018 - May 2018
Travel Counsellors - IT Helpdesk Analyst | Jun 2016 - Jan 2018
Dame Alice Owen's School - IT Technician | Sep 2014 - May 2016
Drive Software Solutions - Technical Analyst Placement | Aug 2012 - Aug 2013
Disney Interactive - Internship | July 2012
Sainsbury's - Sales Assistant | Jan 2010 - July 2012
Here are a few of my technical highlights that I can bring to the table…