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I am an entrepreneurial IT professional from Northwich UK, with a passion for bettering myself.

My Mantra

I strongly believe in self improvement and stepping out of your comfort zone is the best way to do that.


One of the most important moments of my life was when I signed up to volunteer at an American Summer Camp in 2014. For the first time, a 21 year old Andrew stepped out of his comfort zone. He didn’t go away for university and all his life had lived in the bubble in which he grew up. But now, the bubble was about to be well and truly burst by living for the moment. Planning to leave for 3 months for an entirely different continent, there was no guarantee of making friends or even enjoying the summer camp experience.

It just so turned out to be one of the most rewarding experiences I ever did. Not only did I make a ton of new friends from all over the globe, but for the first time I was independent. Since then, I have always ventured for more from the world.

andrew waterhouse graduation photo

Andrew Waterhouse 2015

Current Situation

I currently work as a Second Line Engineer at Adept4 in Warrington. 

Working in a team of five, we support over eight hundred clients with their IT issues. Keeping to strict SLA’s, we ensure that our ITaaS model is followed, providing a trusting relationship between businesses. We follow ITIL too, providing an ever developing support service for the changing world of computing in business.

I support plenty of server side issues like Domain Controllers and Terminal Servers. We provide support to our corporate customers while escalated issues from first line also come to us.

Education

Here’s a module breakdown from my First Class BSc Hons from the University of Hertfordshire in Computer Science (Artificial Intelligence). Scroll a little further and find details on my A Level results and educational background. For more specifics, contact me and I can provide more information.

Work Experience

Click to see more…

SABS Travel Technologies - Application Support Specialist

As an Application Support Analyst, I'd offer my expertise in the Travel industry for SABS. With our bespoke Corporate SABS product, I'd diagnose booking issues, liaise with third party suppliers and raise bugs where appropriate. My database skills, particularly in SQL soared in this position. Managing bookings and users; I'd utilize SQL on a daily basis, performing bulk edits, uploads and DISTINCT searches.

Travel Counsellors - IT Helpdesk Analyst

My first role in Manchester was at Travel Counsellors, next door to the Trafford Center. The role itself builds upon the IT Technician role from the school as I support the technical problems of over 2,000 Travel Counsellors around the globe. It's a lot of client-facing, juggling workloads and have seen my telephone manner skills soar. Typical issues include migration to Windows 10/Azure, Diagnosing telephony issues and supporting specialist travel booking programs.

Dame Alice Owen's School - IT Technician

My last role in London was working as an IT Technician at a prestigious secondary school in Hertfordshire. I have seen my technical skills flourish as I troubleshoot and resolve a wide range of IT problems encountered by the students and staff. Experience in Active Directory, Apple Configurator and Exchange Management are just a few of the many skills I have learned working in this role.

Drive Software Solutions - Technical Analyst Placement

My placement year was spent at Drive Software Solutions, Stevenage where I was part of a team dedicated to 'managing the in-between stage' of software development and testing. The role would see me roll out changes to test environments in Oracle databases and maintain a level of customer support to ensure SLA's were to be met.

Disney Interactive - Internship

For two weeks I worked at Disney Interactive in Hammersmith. The unpaid role was designed to provide me insight in to the industry. The role encompassed business analysis of Disney's position in the mobile/casual market along with designing some Club Penguin affiliate material.

Sainsbury's - Sales Assistant

My first job was for two years in a part time role working as a Sales Assistant in London Colney to help fund myself through university. Responsibilities would include maintaining stock levels, conducting stock level checks, assist with customer care and occasionally I was relied upon to be a Team Leader and manage our team of 10.

My Skills

Here are a few of my technical highlights that I can bring to the table…

Actionscript
Active Directory
Adobe Photoshop
Apple Configurator
CSS
Exchange Management
Flash
HTML
Java
Netlogo
Powershell
SQL

WANT TO KNOW MORE? DOWNLOAD MY CV!

View My CV