design-1-white

I am a young IT professional from Manchester UK, with a passion for the gaming industry.

My Mantra

I strongly believe in self improvement and stepping out of your comfort zone is the best way to do that.


One of the most important moments of my life was when I signed up to volunteer at an American Summer Camp in 2014. For the first time, a 21 year old Andrew stepped out of his comfort zone. He didn’t go away for university and all his life had lived in the bubble in which he grew up. But now, the bubble was about to be well and truly burst by living for the moment. Planning to leave for 3 months for an entirely different continent, there was no guarantee of making friends or even enjoying the summer camp experience.

It just so turned out to be one of the most rewarding experiences I ever did. Not only did I make a ton of new friends from all over the globe, but for the first time I was independent. Since then, I have always ventured for more from the world.

andrew waterhouse graduation photo

Andrew Waterhouse 2015

Current Situation

I currently work as an IT Helpdesk Analyst at Travel Counsellors in Trafford, Manchester.

Working at Travel Counsellors is a dream come true, which combines my love of computing and lust for travelling. Assisting over 1,500 travel counsellors in the UK, Dubai and South Africa, my role encompasses a range of technologies. Within my role, I support users who have varied computing experience and technological skill. I have found that this new role in Manchester has only helped me to grow from the IT Support roots I had in my previous role at Dame Alice Owens School where I was an IT Technician. I am constantly learning about new technologies and their problems that come along with it in this forward-thinking, exciting company.

Education

Module breakdown from achieving a First Class BSc Hons from the University of Hertfordshire in Computer Science (Artificial Intelligence). Also find details on my A Level results and other educational background. For more specifics, contact me and I can provide more information.

Work Experience

Click to see more…

Travel Counsellors - IT Helpdesk Analyst

My current role is with Travel Counsellors next door to the Trafford Center. The role itself builds upon the IT Technician role from the school as I support the technical problems of over 2,000 Travel Counsellors around the globe. It's a lot of client-facing, juggling workloads and have seen my telephone manner skills soar.

Dame Alice Owen's School - IT Technician

My previous role was working as an IT Technician at a prestigious secondary school in Hertfordshire, I have seen my technical skills flourish as I troubleshoot and resolve a wide range of IT problems encountered by the students and staff. Experience in Active Directory, Apple Configurator and Exchange Management are just a few of the many skills I have learned working in this role.

Drive Software Solutions - Technical Analyst Placement

My placement year was spent at Drive Software Solutions, Stevenage where I was part of a team dedicated to 'managing the in-between stage' of software development and testing. The role would see me roll out changes to test environments in Oracle databases and maintain a level of customer support to ensure SLA's were to be met.

Disney Interactive - Internship

For two weeks I worked at Disney Interactive in Hammersmith. The unpaid role was designed to provide me insight in to the industry. The role encompassed business analysis of Disney's position in the mobile/casual market along with designing some Club Penguin affiliate material.

Sainsbury's - Sales Assistant

My first job was for two years in a part time role working as a Sales Assistant in London Colney to help fund myself through university. Responsibilities would include maintaining stock levels, conducting stock level checks, assist with customer care and occasionally I was relied upon to be a Team Leader and manage our team of 10.

My Skills

Here are a few highlights I can bring to the table…

Actionscript
Active Directory
Adobe Photoshop
Apple Configurator
CSS
Exchange Management
Flash
HTML
Java
Netlogo
Phone manner
Powershell
SQL

WANT TO KNOW MORE? DOWNLOAD MY CV!

View My CV