I currently work as a Second Line Engineer at Adept4 in Warrington.
Working in a team of five, we support over eight hundred clients with their IT issues. Keeping to strict SLA’s, we ensure that our ITaaS model is followed, providing a trusting relationship between businesses. We follow ITIL too, providing an ever developing support service for the changing world of computing in business.
I support plenty of server side issues like Domain Controllers and Terminal Servers. We provide support to our corporate customers while escalated issues from first line also come to us.
Here’s a module breakdown from my First Class BSc Hons from the University of Hertfordshire in Computer Science (Artificial Intelligence). Scroll a little further and find details on my A Level results and educational background. For more specifics, contact me and I can provide more information.
BTEC National Award
University – Second Year
University – Third Year
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SABS Travel Technologies - Application Support Specialist
Travel Counsellors - IT Helpdesk Analyst
Dame Alice Owen's School - IT Technician
Drive Software Solutions - Technical Analyst Placement
Disney Interactive - Internship
Sainsbury's - Sales Assistant
Here are a few of my technical highlights that I can bring to the table…