About Andrew Waterhouse: Digital Operations Expert and Author
Hi, I’m Andrew Waterhouse – a results-driven Digital Operations Manager with over three years of experience and a passion for creating compelling digital strategies and content. When I’m not leading innovative projects, I’m busy writing and podcasting, capturing the untold stories of summer camps and travel. My expertise spans both the tech and creative worlds, where I bridge operational efficiency with storytelling that resonates.
Digital Operations Manager: Driving E-commerce Success
- Led digital projects at Courageous, retaining 98% of clients and securing £24,000 in new tenders.
- Managed a team of 7 at Greenlight Web, improving project delivery efficiency with Asana and Harvest.
- Developed websites and backend services at Engage Web, optimizing website performance.
- Oversaw IT service desk operations at Ebb3, supporting McLaren’s design team.
Key Skills in Digital Project Management
- Digital Project Management
- E-commerce Strategy
- WordPress, Asana, Microsoft Clarity
Certifications:
- ITIL Foundation
- Asana Ambassador
- Google Digital Garage
- Datto certified practitioner Autotask PSA
Professional Experience in Leading Projects and Optimising Teams
Blumin (Current role)
Key Duties:
- Project Leadership: Managed and directed digital projects from start to finish, including web development, digital marketing, and brand initiatives, aligning with client goals.
- Client Coordination: Acted as primary client contact, ensuring clear communication and satisfaction across the project lifecycle.
- Scope and Planning: Defined project scopes, developed budgets, and established detailed timelines, maintaining control over costs and deliverables.
- Team Collaboration: Led cross-functional teams, fostering a positive work environment and seamless collaboration among designers, developers, and marketers.
- Quality Assurance: Conducted regular quality checks, maintaining the highest standards in all deliverables.
Major Successes:
- On-Time Project Delivery: Consistently met project deadlines and kept projects within scope and budget, enhancing client satisfaction.
- Enhanced Client Relationships: Built trust and lasting partnerships through excellent communication and delivery.
- Improved Project Processes: Established project management practices that streamlined workflows and improved team productivity.
- Diverse Client Portfolio: Successfully managed varied projects across multiple industries, showcasing versatility and adaptability in digital project management.
Courageous (2023 – 2024)
Greenlight Web (2021 – 2023)
Engage Web (2020 – 2021)
Ebb3 (2017 – 2020)