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I am an entrepreneurial IT professional from Northwich UK, with a passion for bettering myself.

A Little Bit About Me

I like to delve into new, exciting projects to aid personal development. It’s what spurs me on and gets me up in the morning.


My first project outside of work was CraftedGenius, a gaming YouTube channel. Amassing over 6000 subscribers and a million views, I turned my love for video games into a cool hobby. I learned a lot about video editing, Photoshop and technical skills to make for entertaining content.

The second project I started was That’s Your Best Bet. This was my first delve into web development. Since 2012, I have self-taught web development and web design skills to help amass the portfolio I have to date. I jumped straight into affiliate marketing, a side of the internet that I didn’t know existed. Over time, That’s Your Best Bet helped generate a secondary source of revenue. 

Since then, I have been working on building a portfolio. Leaping at projects that I know I can contribute value toward. I like to test my programming by learning C# and expand upon the technical skills that I learned from university.

I graduated from university with a first class honours in Computer Science and Artificial Intelligence. And for the next couple of summers, volunteered with Camp America. 

It turned out to be the single most important moment of my life. For it was the first time, I stepped out of his comfort zone. 

I learned a great deal of independence and working vigorously hard for a greater cause. Providing the children a once in a lifetime experience meant that some of it shined off on me too. Since, I have been writing There’s No Place Like Summer Camp which is to be published as a book later this year.

 

MY WORK

andrew waterhouse graduation photo

EBB3

CURRENT SITUATION

A Second Line Engineer for ebb3
THERE IS SO MUCH MORE TO THIS STORY

Working for a second line engineer at ebb3 has been nothing like I’d ever imagine.

Working in a small team, I have helped create a service desk from scratch. Joining ebb3, there was no service desk, computers or even chairs for that matter! Together, we have created procedures, company policies and guides on how to best start an IT service desk from nothing. 

In the first 5 weeks ago today we had an office with some empty desks.

      • We have a service desk in place with 4 analysts
      • A new fully integrated phone system
      • A new office network including dedicated wi-fi
      • Sales CRM migrated from Salesforce to Autotask with new reporting in place
      • Service desk ticketing system migrated from Salesforce to Autotask
      • A new monitoring system being trialled
      • A newly developed Company intranet now live on Office 365 via SharePoint – see my portfolio!
      • Updated policies and procedures created to support a world-renowned customer.

My career at ebb3 is like no other and I’m sure this list will continue to grow in this very exciting period of growth.

Career Path (Most Recent First)

Adept4 – Second Line Engineer

Managed virtual and physical machines for a number of clients. Technologies supported include Hyper V, Azure, vSphere and physical servers. Managed domain controllers, terminal servers, file servers, printer servers for a wealth of customers. Maintained monitoring on servers too, proactively and reactively working on alert tickets that came into the service desk. Regularly maintained backups for clients and resolved any issues that would come through in our reports. Backup programs I used include Veeam, Azure Site Replication, Altaro and Kiwi Tools. Tickets managed in Autotask, passed up through first line after their investigations made. Issues had a wide variety, examples being Exchange, 365, disk management, VPN and telephony.

More Info

Dates: March 2018- March 2019

Reason for Leaving: Redundancy

About Me
About Me
About Me

SABS Travel Technologies – Application Support Specialist

As an Application Support Analyst, I’d offer my expertise in the Travel industry for SABS. With our bespoke Corporate SABS product, I’d diagnose booking issues, liaise with third party suppliers and raise bugs where appropriate. My database skills, particularly in SQL soared in this position. Managing bookings and users; I’d utilize SQL on a daily basis, performing bulk edits, uploads and DISTINCT searches.

MORE INFO

Dates: January 2018 – May 2018

Reason For Leaving: Temporary Contract

About Me

Travel Counsellors – IT Helpdesk Analyst

My first role in Manchester was at Travel Counsellors, next door to the Trafford Center. The role itself builds upon the IT Technician role from the school as I support the technical problems of over 2,000 Travel Counsellors around the globe. It’s a lot of client-facing, juggling workloads and have seen my telephone manner skills soar. Typical issues include migration to Windows 10/Azure, Diagnosing telephony issues and supporting specialist travel booking programs.

More Info

Dates: June 2016 – Jan 2018

Reason for Leaving: Personal reasons

 

About Me
About Me
About Me

Dame Alice Owens School – IT Technician

My last role in London was working as an IT Technician at a prestigious secondary school in Hertfordshire. I have seen my technical skills flourish as I troubleshoot and resolve a wide range of IT problems encountered by the students and staff. Experience in Active Directory, Apple Configurator and Exchange Management are just a few of the many skills I have learned working in this role.

More Info

Dates: Sep 2014 – May 2016

Reason for Leaving: Moving to Manchester

About Me

Drive Software Solutions – Technical Analyst Placement

My placement year was spent at Drive Software Solutions, Stevenage where I was part of a team dedicated to ‘managing the in-between stage’ of software development and testing. The role would see me roll out changes to test environments in Oracle databases and maintain a level of customer support to ensure SLA’s were to be met.

MORE INFO

Dates: August 2012 – August 2013

Reason for Leaving: 1 Year University Placement

About Me
About Me
About Me

Walt Disney – Disney Interactive – Placement

For two weeks I worked at Disney Interactive in Hammersmith. The unpaid role was designed to provide me insight in to the industry. The role encompassed business analysis of Disney’s position in the mobile/casual market along with designing some Club Penguin affiliate material.

More Info

Dates: July 2012

Job Type: Placement

About Me

Sainsbury’s – Sales Assistant

My first job was for two years in a part time role working as a Sales Assistant in London Colney to help fund myself through university. Responsibilities would include maintaining stock levels, conducting stock level checks, assist with customer care and occasionally I was relied upon to be a Team Leader and manage our team of 10.

MORE INFO

Dates: January 2010 – July 2012

Reason For Leaving: To Focus on University

About Me

Education

Here’s a module breakdown from my First Class BSc Hons from the University of Hertfordshire in Computer Science (Artificial Intelligence). For more specifics, feel free to contact me and I can provide more information.

FIRST CLASS HONOURS - COMPUTER SCIENCE & ARTIFICIAL INTELLIGENCE

A-Level Results

UCAS POINTS
Business Studies

A

ICT

B

Geography

B

Other

AS Level
General Studies

C

BTEC National Award
Media Studies

Merit

University – Second Year

0%
AI & Robotics
0%
Computer Science Development Exercise
0%
Operating Systems & Computer Networks
0%
Programming & Program Design

University – Third Year

0%
Artificial Intelligence Project/Dissertation Automated Pac-Man
0%
Artificial Life & Embodied Cognition
0%
Constructive Artificial Intelligence
0%
Digital Entertainment Systems A
0%
Digital Entertainment Systems B
0%
Professional Issues in Computing
0%
Socially Intelligent Agents & Robots

Download My Automated Pac-Man Portfolio Project

Download NETLOGO PROJECT

My Skills

Here are a few of my technical highlights that I can bring to the table…

Actionscript
Active Directory
Adobe Photoshop
Apple Configurator
CSS
Exchange Management
Flash
HTML
Java
Netlogo
Powershell
SQL

WANT TO KNOW MORE? DOWNLOAD MY CV!

View My CV
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Accreditations
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