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About Andrew Waterhouse: Digital Operations Expert and Author

Hi, I’m Andrew Waterhouse – a results-driven Digital Operations Manager with over three years of experience and a passion for creating compelling digital strategies and content. When I’m not leading innovative projects, I’m busy writing and podcasting, capturing the untold stories of summer camps and travel. My expertise spans both the tech and creative worlds, where I bridge operational efficiency with storytelling that resonates.


Digital Operations Manager: Driving E-commerce Success

  • Led digital projects at Courageous, retaining 98% of clients and securing £24,000 in new tenders.
  • Managed a team of 7 at Greenlight Web, improving project delivery efficiency with Asana and Harvest.
  • Developed websites and backend services at Engage Web, optimizing website performance.
  • Oversaw IT service desk operations at Ebb3, supporting McLaren’s design team.

Key Skills in Digital Project Management

  • Digital Project Management
  • E-commerce Strategy
  • WordPress, Asana, Microsoft Clarity

Certifications:

  • ITIL Foundation
  • Asana Ambassador
  • Google Digital Garage
  • Datto certified practitioner Autotask PSA

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Career Path

Courageous – Operations Manager

      •    Managed a diverse set of staff across remote locations and in house. Worked alongside CMS’s like WordPress, Shopify, BigCommerce, Strapi and Magento for our clients.

More Info

Dates: April 2023 – February 2024

Reason for Leaving: Company collapse/widescale layoff

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Greenlight Web – Operations Manager

      •    Guided a team of seven, overseeing projects and weekly meetings.
•    Enhanced website performance, achieving a 200% increase in lead conversions via security, speed, and SEO.
•    Orchestrated the modernization of Greenlight Web’s website, overseeing content creation, design specifications, and agile team collaboration.
•    Secured £65,000+ profit by winning project bids, including a £12,500 office refit, while actively pursuing Blue Orchid projects.
•    Balanced workload, acted as a client liaison, and facilitated sales, managing escalations and fostering team growth.
•    Directed hiring processes, integrating two Kickstart program hires into the permanent Greenlight Web team and upskilling staff.
•    Served as a liaison between Greenlight Computers and Greenlight Web, implementing Asana and Harvest for enhanced project management.
•    Optimized services, streamlined subscriptions, and managed company finances, saving £5000+ annually and implementing the first rate increase.
•    Spearheaded SharePoint rollout, creating a new intranet for business and as a sales asset for Greenlight Computers.
•    Introduced and managed new products like social media advertising and LastPass within the company’s offerings.
•    Presented growth opportunities to senior management and actively engaged in securing new leads at business networking events.
•    Organized company events and earned respect as a valued member of the organization.

 

More Info

Dates: March 2021 – April 2023

Reason for Leaving: Career growth

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Engage Web – Web Designer

·         Responsible for designing and building websites and marketing funnels for clients, setting up and updating social media accounts, social media ad campaigns and updating existing websites.

·         I liaise with Account Managers and directly with clients, am involved in client meetings, work on the formation of web design briefs and build websites to an agreed specification.

·         HTML, CSS and WordPress form a core function of my role where I create and amend website builds. I am the point of contact for any customer queries for their websites.

·         I create other media like Infographics, presentations, social media assets and brochures for customers as well as internal use. To create such media, I use tools like Adobe Photoshop and the Microsoft Office Suite.

·         Back-end website support, supporting customer with a WHM configuration setups and their cPanel to manage server-side settings like DNS Management, quotas, and package upgrades.

More Info

Dates: September 2020 – March 2021

Reason for Leaving: COVID Redundancy

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ebb3- Second Line Engineer

Working in a small team, I helped create a service desk from scratch. When I joined ebb3, there was no service desk, computers or even chairs! I was one of their first employees, supporting the exciting prospect that graphically enhanced VDI has to offer. I helped create procedures, company policies and guides on how to best start an IT service desk from nothing.

  • We created policies and procedures in line with ISO 27001
  • Sales CRM migrated from Salesforce to Autotask with new reporting in place
  • Service desk ticketing system migrated from Salesforce to Autotask
  • New monitoring systems implemented
  • I created a newly developed Company intranet now live via SharePoint
  • Redesigned ebb3.com
  • I became ITIL certified, VMware VCA-DBT certified amongst many other certifications – see accomplishments.

All while supporting a world-famous manufacturer in Citrix XenDesktop. I used tools like Citrix Director and Citrix Studio to support users and perform maintainance on the VDI platform.

More Info

Dates: March 2019 – September 2020

Reason for Leaving: Career move

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Adept4 – Second Line Engineer

Managed virtual and physical machines for a number of clients. Technologies supported include Hyper V, Azure, vSphere and physical servers. Managed domain controllers, terminal servers, file servers, printer servers for a wealth of customers. Maintained monitoring on servers too, proactively and reactively working on alert tickets that came into the service desk. Regularly maintained backups for clients and resolved any issues that would come through in our reports. Backup programs I used include Veeam, Azure Site Replication, Altaro and Kiwi Tools. Tickets managed in Autotask, passed up through first line after their investigations made. Issues had a wide variety, examples being Exchange, 365, disk management, VPN and telephony.

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Dates: January 2018 – May 2018

Reason For Leaving: Temporary Contract

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SABS Travel Technologies – Application Support Specialist

As an Application Support Analyst, I’d offer my expertise in the Travel industry for SABS. With our bespoke Corporate SABS product, I’d diagnose booking issues, liaise with third party suppliers and raise bugs where appropriate. My database skills, particularly in SQL soared in this position. Managing bookings and users; I’d utilize SQL on a daily basis, performing bulk edits, uploads and DISTINCT searches.

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Dates: January 2018 – May 2018

Reason For Leaving: Temporary Contract

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Travel Counsellors – IT Helpdesk Analyst

My first role in Manchester was at Travel Counsellors, next door to the Trafford Center. The role itself builds upon the IT Technician role from the school as I support the technical problems of over 2,000 Travel Counsellors around the globe. It’s a lot of client-facing, juggling workloads and have seen my telephone manner skills soar. Typical issues include migration to Windows 10/Azure, Diagnosing telephony issues and supporting specialist travel booking programs.

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Dates: June 2016 – Jan 2018

Reason for Leaving: Personal reasons

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Dame Alice Owens School – IT Technician

My last role in London was working as an IT Technician at a prestigious secondary school in Hertfordshire. I have seen my technical skills flourish as I troubleshoot and resolve a wide range of IT problems encountered by the students and staff. Experience in Active Directory, Apple Configurator and Exchange Management are just a few of the many skills I have learned working in this role.

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Dates: Sep 2014 – May 2016

Reason for Leaving: Moving to Manchester

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Drive Software Solutions – Technical Analyst Placement

My placement year was spent at Drive Software Solutions, Stevenage where I was part of a team dedicated to ‘managing the in-between stage’ of software development and testing. The role would see me roll out changes to test environments in Oracle databases and maintain a level of customer support to ensure SLA’s were to be met.

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Dates: August 2012 – August 2013

Reason for Leaving: 1 Year University Placement

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Walt Disney – Disney Interactive – Placement

For two weeks I worked at Disney Interactive in Hammersmith. The unpaid role was designed to provide me insight in to the industry. The role encompassed business analysis of Disney’s position in the mobile/casual market along with designing some Club Penguin affiliate material.

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Dates: July 2012

Job Type: Placement

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Sainsbury’s – Sales Assistant

My first job was for two years in a part time role working as a Sales Assistant in London Colney to help fund myself through university. Responsibilities would include maintaining stock levels, conducting stock level checks, assist with customer care and occasionally I was relied upon to be a Team Leader and manage our team of 10.

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Dates: January 2010 – July 2012

Reason For Leaving: To Focus on University

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Professional Experience in Leading Projects and Optimising Teams

Blumin (Current role)

Key Duties:

  • Project Leadership: Managed and directed digital projects from start to finish, including web development, digital marketing, and brand initiatives, aligning with client goals.
  • Client Coordination: Acted as primary client contact, ensuring clear communication and satisfaction across the project lifecycle.
  • Scope and Planning: Defined project scopes, developed budgets, and established detailed timelines, maintaining control over costs and deliverables.
  • Team Collaboration: Led cross-functional teams, fostering a positive work environment and seamless collaboration among designers, developers, and marketers.
  • Quality Assurance: Conducted regular quality checks, maintaining the highest standards in all deliverables.

Major Successes:

  • On-Time Project Delivery: Consistently met project deadlines and kept projects within scope and budget, enhancing client satisfaction.
  • Enhanced Client Relationships: Built trust and lasting partnerships through excellent communication and delivery.
  • Improved Project Processes: Established project management practices that streamlined workflows and improved team productivity.
  • Diverse Client Portfolio: Successfully managed varied projects across multiple industries, showcasing versatility and adaptability in digital project management.

Courageous (2023 – 2024)

 

Greenlight Web (2021 – 2023)

Engage Web (2020 – 2021)

Ebb3 (2017 – 2020)

FIRST CLASS HONOURS DEGREE - COMPUTER SCIENCE & ARTIFICIAL INTELLIGENCE

A-Level Results

UCAS POINTS
Business Studies

A

ICT

B

Geography

B

Other

AS Level
General Studies

C

BTEC National Award
Media Studies

Merit

University – Second Year

0%
AI & Robotics
0%
Computer Science Development Exercise
0%
Operating Systems & Computer Networks
0%
Programming & Program Design

University – Third Year

0%
Artificial Intelligence Project/Dissertation Automated Pac-Man
0%
Artificial Life & Embodied Cognition
0%
Constructive Artificial Intelligence
0%
Digital Entertainment Systems A
0%
Digital Entertainment Systems B
0%
Professional Issues in Computing
0%
Socially Intelligent Agents & Robots

Author, Podcaster, and Content Creator: Creative Projects

As an author and content creator, I write about my experiences in the summer camp world, capturing the wild stories, cheeky campers, and lifelong lessons learned along the way. My book, Camp America, The Second Summer, is part of the There’s No Place Like Summer Camp series. I also host a travel and camp-themed podcast, where I interview interesting guests and share unique perspectives.

Check out my books on Amazon, podcast episodes on Spotify, and YouTube videos. (Add visuals like book covers, podcast logos, etc.)

My mission is to fuse creativity and technology, whether through delivering digital solutions that drive business growth or by telling stories that spark joy. From managing high-profile clients to documenting the unforgettable moments of summer camp, I strive to leave a positive impact on the people I work with and the communities I serve.

My Mission: Bridging Technology and Creativity
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