Hi, I’m Andrew Waterhouse, welcome to my portfolio!
I’m a results-driven Digital Operations Manager with over three years of experience leading high-impact digital projects across diverse industries. I specialize in optimizing workflows, enhancing team productivity, and exceeding client expectations through cutting-edge technology and strategic innovation. Below there are highlights pulled from my resume, but feel free to explore my website as there are plenty of sides to me, from being a kids book author to a podcaster and more…
Education
- First Class Honours in Computer Science (Artificial Intelligence)
Certifications
- ITIL Foundation Certified
- Asana Ambassador
- Google Digital Garage – Digital Marketing Certified
Skills
- Digital Project Management (WordPress, Shopify, BigCommerce)
- Process Improvement & Team Leadership
- Client Relationship Management
Key Achievements
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98% Client Retention Rate: Managed relationships with e-commerce clients, ensuring seamless communication and project execution, which led to a 98% retention rate. I collaborated with development and design teams to deliver high-quality results that exceeded expectations.
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Secured £24,000 in Tenders: Played a pivotal role in winning tenders and securing contracts, crafting detailed proposals and delivering compelling cost estimates. This contributed to £24,000 in new business.
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Revenue Growth (300% Increase): Partnered with digital marketing teams to launch strategic email campaigns, resulting in a 300% year-over-year revenue growth for a B Corp client through Klaviyo.
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£65,000 in Project Bids: At Greenlight Web, I successfully secured over £65,000 in project bids, including a £12,500 refit that modernized client services and strengthened relationships.
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Service Innovation: Introduced innovative services such as heatmap analysis via Microsoft Clarity, providing clients with actionable insights that significantly boosted ROI and fine-tuned marketing strategies.
