Hi, I’m Andrew Waterhouse, welcome to my portfolio!
I’m a results-driven Digital Operations Manager with over three years of experience leading high-impact digital projects across diverse industries. I specialize in optimizing workflows, enhancing team productivity, and exceeding client expectations through cutting-edge technology and strategic innovation. Below there are highlights pulled from my resume, but feel free to explore my website as there are plenty of sides to me, from being a kids book author to a podcaster and more…
Education
- First Class Honours in Computer Science (Artificial Intelligence)
Certifications
- ITIL Foundation Certified
- Asana Ambassador
- Google Digital Garage – Digital Marketing Certified
Skills
- Digital Project Management (WordPress, Shopify, BigCommerce)
- Process Improvement & Team Leadership
- Client Relationship Management
Key Achievements
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98% Client Retention Rate: Managed relationships with e-commerce clients, ensuring seamless communication and project execution, which led to a 98% retention rate. I collaborated with development and design teams to deliver high-quality results that exceeded expectations.
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Secured £24,000 in Tenders: Played a pivotal role in winning tenders and securing contracts, crafting detailed proposals and delivering compelling cost estimates. This contributed to £24,000 in new business.
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Revenue Growth (300% Increase): Partnered with digital marketing teams to launch strategic email campaigns, resulting in a 300% year-over-year revenue growth for a B Corp client through Klaviyo.
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£65,000 in Project Bids: At Greenlight Web, I successfully secured over £65,000 in project bids, including a £12,500 refit that modernized client services and strengthened relationships.
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Service Innovation: Introduced innovative services such as heatmap analysis via Microsoft Clarity, providing clients with actionable insights that significantly boosted ROI and fine-tuned marketing strategies.
Latest Completed Project:
There’s No Place Like Summer Camp – Audiobook Available Now!
I’ve just wrapped up recording the audiobook for There’s No Place Like Summer Camp! Bringing my own stories to life in audio was an incredible experience—every laugh, every wild camp moment, exactly how I imagined it. If you’re into travel, adventure, or just a good bit of chaos, you can now listen to it on Amazon UK.